We can change your item / shipping address before item ship. Just email to service@miracase.com immediately with following information:

Order number Wrong item name / shipping address Correct item name and color / shipping addressWe are unable to make any changes or amendments to your order if your order shipped.

If your order hasn't been settled and your order status is "Placed", you can cancel your order by visiting your order detail page. You can go to your order detail page by clicking "Track Your Order" button in your order confirmation email.

If your order has been settled and your order status is "Processing", please contact our customer service at  service@miracase.com for order cancellation. We would love to help you.

If your order status is "Assorting" or "Shipped", your order can't be cancelled. 

The payment options that we accept are:

• PayPal:

• Credit Card (Visa, MasterCard, Discover, American Express, etc.).

Shipping times kick in when your item(s) have left our distribution centre. Please allow for 1-7 business days for processing at our distribution centre according to our stock before your order is shipped.

We currently offer free shipping for orders over $29.99. Shipping fee is $4.99 for orders under $29.99 to other countries and area.

Clients need to cover the resend shipping cost if parcels returned by insufficient/wrong address and contact information.

Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days. Clients may need to go to the local courier to pick up parcels for APO/FPO/DPO address orders.

Miracase cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Miracase cannot tell you what the cost will be as customs policies and charges can vary from country to country.

If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to Miracse. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.

We're really sorry to hear this! In the unlikely event that you've received a faulty item, please send an email to service@miracase.com immediately with following information:

• Your order number
• Which item is damaged
• Photographic evidence

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

All returns must be made within 30 days after the product delivery date. All returned products must be unused and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned product. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

Step 1: Send a return request to service@miracase.com. Please remember to include the following details in the request, for faster processing:

• Order Number
• Name(s) and Link(s) of the Item(s) you want to return.
• Reason for wanting to return the items(Quality/Other Reasons...)
• Photos of the items to be returned, for reference

Step 2: Our Customer Service Representatives will give a response to your request within 36 hours.

Depending on the case of the return, they will provide you with Better Options or just help you return.

Step 3: Upon receiving the return email, print it and attach/put it inside the package with the item(s) you want to return. Ship the package back to us(contact our customer support for the return address).

Step 4: After shipping the package, request the "Tracking Number" of the shipment from your Local Post Office. Remember to inform our Customer Service, through email, that you've shipped the package and provide them with the "Tracking Number".  

Step 5: Once our Warehouse receives the package, we will process a refund for the items within 2 business days.

If you want a exchange after receiving your items, please send an email to service@miracase.com immediately with following information:

• Your order number

• Which item you want a exchange

• New Product

• Photo of the item

Please note, that if the item has been used in any way, your item cannot be replaced.

The customer will be required to cover any costs involved in order to exchange your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.

1. All return items must be in their original condition and packaging. The original and return shipping costs are non-refundable.
2. Please include a slip with your Order ID number, full name and reason for return inside the return package.
3. Consider insuring the return package in case it is lost or damaged in transit. Miracase is not responsible for items that are not delivered or damaged upon arrival.
4. All Sale and Promotional Items are not eligible for Returns, Exchanges, or Warranties.

1-YEAR WARRANTY

MIRACASE offer 1-year limited warranty,products purchased from unauthorized distributors or resellers are not covered by the 1 year warranty.This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.

*All terms and conditions for any and all warranties are subject to change under the sole discretion of MIRACASE.

You must Ship or Mail back your original products with the Warranty Claims Form. To obtain the Warranty Claims Form, contact our customer support at service@miracase.com

DISCLAIMER: All products returned to MIRACASE Inc. will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to MIRACASE’S legal department for further actions. These counterfeit items will not be returned once in the possession of MIRACASE Inc.