Step 1: Send a return request to service@miracase.com. Please remember to include the following details in the request, for faster processing:
- Order Number
- Name(s) and Link(s) of the Item(s) you want to return.
- Reason for wanting to return the items(Quality/Other Reasons...)
- Photos of the items to be returned, for reference
Step 2: Our Customer Service Representatives will give a response to your request within 36 hours.
Depending on the case of the return, they will provide you with Better Options or just help you return.
Step 3: Upon receiving the return email, print it and attach/put it inside the package with the item(s) you want to return. Ship the package back to us(contact our customer support for the return address).
Step 4: After shipping the package, request the "Tracking Number" of the shipment from your Local Post Office. Remember to inform our Customer Service, through email, that you've shipped the package and provide them with the "Tracking Number".
Step 5: Once our Warehouse receives the package, we will process a refund for the items within 2 business days.